Asttecs (Call Centre Solutions)

astTECS is a company that specializes in providing end-to-end unified communication and enterprise mobility products based on Asterisk open-source technology. These products aim to improve customer engagement, employee productivity, and operational efficiency for businesses. astTECS has a strong focus on customer needs and offers 24/7 support to its global customer base.

Asttecs features

Call center with astTECS Dialer

• Traditional telephones replaced by robust call center technology. 
• Automatic & predictive dialing ensures complete utilization and increased productivity. 
• Data captured and history maintained of customer calls 
• Coding of each call to provide accurate MIS data
• Record all calls received/made for the quality monitor. 
• Monitor the volume of serviced/missed calls. 
• Call back any unanswered / missed instantly 
• Never miss an opportunity 
• Skill based routing
• Personalized touch with customers speaking different languages. 

OUTBOUND FEATURES 

• Predictive dialing 
• Progressive dialing 
• Manual dialing 
• Voice Blasting 
• Filter-Based calling 
• Lead management 
• Answering Machine Detection( AMD ) 
• Call Recording 
• Call back scheduling & Reminders

INBOUND FEATURES 

• ACD ( Automatic Call distribution) 
• Multi-level IVR ( Interactive Voice Response ) 
• Skill-Based Routing 
• Automatic Script Fill-up 
• Real-Time Metrics 
• Call Monitoring 
• Call Recording 
• Customized Call Queues 
• Historical Reporting

OTHER FEATURES

• CRM Integration
• Social Media Integration
• Missed Call Integration
• Just dial Integration 
• E-commerce Integration 
• E-mail / SMS Integration
• IVR-Payment Gateway Integration
• Sticky Agent
• App for Monitoring
• WhatsApp Integration 
•  VoIP Minutes for International Dialing

About Asttecs